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Solutions Deflect Tickets & Cut Response Times

AI for Customer Support

Resolve more tickets automatically, speed up first responses, and improve CSAT with AI agents, knowledge search, and smart routing. Pilot in ~30 days.
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Faster responses,
fewer repetitive tickets

Support leaders need speed without losing quality. We help teams deflect repetitive tickets, accelerate first responses, and keep tone and policy consistent—across email, chat, and voice.

Top pains we address

  • High volume of repetitive “how do I…?” questions
  • Slow first‑response times and SLA breaches
  • Knowledge scattered across docs, wikis, and tickets
  • Language inconsistency and costly escalations

What we deliver

  • 25–40% automated resolution on eligible intents
    (range depends on data readiness)
  • Minutes to seconds for first response on common topics
  • Consistent tone and policy application, multilingual
    where needed
  • Clear audit trail and human‑in‑the‑loop for edge cases

Recommended playbooks

Customer Support Agent

Triage + resolve common intents; escalate with summaries.

Document Q&A

Source‑grounded answers
with citations.

Ticket Summarizer & Drafting

Compress long threads; propose compliant replies.

Self‑Serve Help & Search

Embed intuitive search in your
help center.

Voice Front Door (optional)

Phone deflection and
after‑hours coverage.

Starter bundle (30‑day pilot)

Scope

5–10 high‑frequency intents + knowledge base ingestion
+ reply drafting

Deliverables

Working agent, routing rules, evaluation dashboard, runbook

Integrations

Zendesk/Freshdesk/Intercom, Slack/Teams, email, help center
Start a pilot sprint

Success that speaks

EmployJoy

AI hiring assistant for faster, better screening.

Support Impact: First-response time improved 8h → 1h (30 days), SLA compliance up +28%.

KBF Design Gallery

From concept to completion—streamlined project flow.

Support Impact: Resolution time dropped 12h → 3h, CSAT scores increased from 72 → 90 in 90 days.

Data protection & compliance

Controls & Safeguards

  • Human approval thresholds
  • Audit logs (tracking what happened and who did it).
  • PII handling
  • Opt-out keywords

Deployment & Data Retention

  • Options to deploy in your own cloud environment.
  • Configurable retention (deciding how long logs/data are stored).

Frequently ask questions

How do you ensure answers are correct?
Yes. We can deploy components within your infrastructure and limit data retention.
Will this replace our agents?
Yes. We can deploy components within your infrastructure and limit data retention.
What languages do you support?
Yes. We can deploy components within your infrastructure and limit data retention.
How is tone controlled?
Yes. We can deploy components within your infrastructure and limit data retention.
How do you measure impact?
Yes. We can deploy components within your infrastructure and limit data retention.

Ready to cut response times
and escalate less?

Book a call and we’ll scope your pilot in 60 minutes.
Book a Call