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  • DostawaWody — A City‑Aware Web & Mobile Ordering Platform for Same‑Week Bottled‑Water Delivery

DostawaWody —
a City‑Aware Web & Mobile Ordering Platform for Same Week Bottled‑Water Delivery

Client:
Flowrolls sp. z o.o. in partnership with regional suppliers (AQUAVITA, EKO‑ZDRÓJ, Wielkopolska Dystrybucja Wody)
Industry:
Local delivery / e‑commerce
Engagement:
Cross‑platform product design & engineering (Web, iOS, Android)

Top features at a glance

What it does

A web + mobile service for ordering bottled water with a two‑minute checkout, 24–48 h delivery promise , and free delivery above 100 PLN . Operations are currently live in Warsaw, Poznań, and Ostrów Wielkopolski .

Platforms

Consumer web, iOS (Flowrolls sp. z o.o.; Data Not Collected per App Privacy; v1.0.5 released September 10, 2025 ), and Android (developer “Floweb”; updated September 3, 2025 ).

Payments & scheduling

Card, BLIK, and fast bank transfer , with recurring (cykliczne) deliveries available directly in the app.

Privacy posture (stores)

iOS lists Data Not Collected and notes the app may use location even when not open ; Google Play lists No data shared, No data collected, encrypted in transit , and request deletion controls.

Regional compliance

Public Terms and Privacy name the operating suppliers and provide contact addresses and city inboxes.

The challenge we solve

Local water delivery is typically fragmented by city and supplier, with different deposits, minimums, and building‑delivery rules that are hard to communicate and even harder to enforce consistently online. DostawaWody set out to:

  • Standardize the consumer experience across web, iOS, and Android while keeping city‑specific policies transparent.
  • Shorten time‑to‑order to under 2 minutes and enable scheduled/recurring deliveries.
  • Offer familiar Polish payment methods (BLIK, cards, fast transfer) and keep privacy expectations clear in the app stores.

What we built for water delivery

A friction-light, city-aware checkout

The web journey leads with a three-step flow (choose water & quantity → delivery → enjoy) that emphasizes 24–48h delivery and free delivery above 100 PLN . Onboarding exposes first-order rules by city (e.g., deposit and minimums) so users see precise terms before they commit.

Examples of city policies shown in-product (subject to change):

  • Warsaw: 200 PLN deposit on 18.9 L bottles; minimum 3 bottles ; other productsmin 80 PLN building delivery up to 3rd floor included ; , then 5 PLN/floor above.
  • Ostrów Wlkp: 150 PLN deposit; minimum 2 bottles; other products min 60 PLN ; crate program for mini glass bottles ( 40 PLN refundable per crate; min 4 crates ).
  • Poznań: first-order rules presented similarly; city contact provided in-app and on web.

Trusted, familiar payments + recurring deliveries

The FAQ details supported payments — card, BLIK, fast transfer — and confirms recurring deliveries for homes and businesses. Consumers can “set and forget” replenishment to avoid stockouts.

Clean authentication that meets expectations

Sign-in supports phone-number verification and “Continue with Google” , aligning with mainstream Polish user habits while reducing friction on mobile.

Mobile apps with store-level privacy clarity

iOS (Shopping): Flowrolls sp. z o.o. as provider; Data Not Collected ; English & Polish ; iOS 16.4+ ; v1.0.5 (Sept 10, 2025); Apple notes the app may use location even when not open .
Android (Food & Drink): Developer “Floweb”; 500+ installs; updated Sept 3, 2025; No data shared/collected, encrypted in transit, request deletion . Release notes highlight ongoing courier workflow fixes (e.g., “ Cancel order” bug fix for driver ).

Transparent regional operations & support

Public Terms , Privacy , and a Support page list the three operating suppliers with addresses, emails, and phone numbers for each city — useful for B2B and SLA conversations.

Outcomes & impact delivered

  • Consumer clarity, fewer surprises. Showing deposits (“kaucja”), minimums, building-delivery rules , and city contacts before checkout reduces failed deliveries and support churn.
  • Fast ordering & repeatability. The two-minute flow plus recurring deliveries minimizes effort for households and offices.
  • Privacy trust from the stores. iOS’s Data Not Collected and Google Play’s No data collected/shared declarations set a high bar for first-time users evaluating the app.
  • City expansion readiness. The site and FAQ make the three-city footprint explicit and hint at future expansion , indicating a model designed to scale by region.
Note on figures: Store listings, download counts, and update dates reflect the pages as of September 2025 and may change.

How CGP Systems delivered value

Product strategy & UX

  • One flow, many cities. We introduced a policy configuration layer that surfaces city-specific deposits, minimums, and building-delivery rules without branching the UI. The result: a single, predictable checkout that adapts to local policy text. Evidence: per-city first-order rules rendered in the site’s Warsaw/Ostrów/Poznań sections.
  • Speed by default. Copy and layout are optimized to emphasize the 24–48h promise and free-delivery threshold , reinforcing conversion at the point of choice.

Engineering & platform craft

  • Web + native parity. Web, iOS, and Android expose the same core steps (select → schedule → pay), while auth via phone # and Google keeps friction low across devices.
  • Polish payments. We wired card, BLIK, and fast bank transfers and enabled recurring deliveries — a must-have for offices and households managing regular consumption.
  • Store compliance & transparency. We aligned metadata and disclosures with iOS App Privacy and Google Play Data Safety so expectations are clear pre-install.

Operations & support enablement

  • Supplier-forward contact model. The public Support page and legal docs list city-specific points of contact , helping B2B buyers and admins route issues quickly.

DostawaWody today: The essentials

Service area

Warsaw, Poznań, Ostrów Wielkopolski with plans stated to expand.

Consumer policies (examples)

Free delivery > 100 PLN; 24–48h delivery; deposits/minimums varying by city; 3rd‑floor delivery included in Warsaw with 5 PLN/floor above.

Apps

iOS (v1.0.5, Sept 10, 2025; Data Not Collected; EN/PL) and Android (Sep 3, 2025 update; No data collected/shared; encrypted in transit; request deletion).

Selected product highlights

Two‑minute,
three‑step ordering
and a 24–48 h delivery promise, with a 100 PLN free‑delivery threshold.
Recurring deliveries
and Polish payment rails
(BLIK, card, fast transfer).
City‑specific policy disclosure
(deposits, minimums, floor fees)
shown before checkout.
City support matrix
with addresses, emails, and phone numbers for Warsaw / Ostrów / Poznań.

What this means for your team

If you need to turn a localized, policy‑heavy service into a single consumer‑grade experience:

  • Design for locality without splintering UX — render dynamic local rules in a common flow.
  • Lead with speed and certainty — surface delivery windows and thresholds at decision time.
  • Meet users where they are — support regional payments and recurring replenishment.
  • Win trust early — align with App Privacy/Data Safety disclosures users see before install.

Appendix: Source notes

  • Website (value props, 24–48 h, two‑minute order, free delivery > 100 PLN, city rules, auth options, site footer): dostawawody.com.pl.
  • About / FAQ (cities, payments, recurring deliveries, expansion intent): About & FAQ pages.
  • Support (city contacts, phone numbers, addresses): Support page
  • App Store (Flowrolls sp. z o.o., App Privacy “Data Not Collected,” iOS 16.4+, EN/PL, v1.0.5 on Sept 10, 2025): iOS listing.
  • Google Play (Floweb developer, 500+ installs, Sept 3, 2025 update, Data Safety declarations, “cancel order bug fix for driver”): Android listing.

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